ACCOUNT NOTIFICATIONS

Managing Your Notifications Preferences

Account Notifications

The following table will help you decide your preferred method of receiving notifications. Please note that all notifications can be delivered via email, and some are only available via email, so verify that you have an accurate email address associated with your Library account.

Library Notification Types

Hold Pickups– notification that an item you requested is ready for pickup.
Hold Cancellations– notification that a hold you previously placed has been canceled.
Overdues – notices that indicate you have items overdue.
Billing Notices – billing notices for outstanding fines/fees and material not returned.
Courtesy Notices– a reminder two days before your materials are due.

Notification Type	Text	Email	Phone	Mail
Hold Pickup
Hold Cancellation
Courtesy Notice
Overdue Notice
Billing Notice

Email Notifications

Email notifications are the preferred delivery method, as it provides the most coverage in terms of notices.

If you have an email address associated with your Library account and you have not requested Text or Phone notifications, you will receive all notifications via email.

Email notices are available for:

Hold Pickups and Cancellations
Overdues and Billing
Courtesy Notices

We recommend allowing any email from no-reply@notice.swanlibraries.net to be accepted by your mail system. This will ensure that your email notices aren’t sent to your junk folder.

To sign up for email:

You can either ask a Library staff member for help or manage your email address through your account. Once your email address is entered, you can modify it through “My Account” settings in the Library catalog.

Email notices are also available in Spanish or Polish. Ask a Library staff member to set your preferred language, if other than English.

To manage your email address through your account:

Sign in to your account
Click on “Contact Information”
Enter your email address
Click “Update Contact Information”
Email notices are also available in Spanish or Polish. Ask a Library staff member to set your preferred language, if other than English.

Text Notifications

Text messages (SMS) are available for:

Hold Pickups
Overdues & Billing
Courtesy Notices

Text message notifications are run first, so if you select text messaging for any of the notification types listed, you will receive those notifications via text message.

To sign up for text messages:

Ask a Library staff member for help or sign through “My Account” settings in the Library catalog.

Sign In to your account
Select “Text Message Settings”
Enter your phone label, phone number, and country code
Check all notices that you wish to receive
Click “Update Settings”

NOTE: Manual messages and General announcements indicate message sent directly to you from the Library (e.g. “You forgot your umbrella at the Circ Desk”) or general announcements that go out to all (e.g. “Waterpipe break – sorry the library is temporarily closed”).

Phone Notifications

Automated phone calls are available for:

Hold Pickup Notice
Overdue Notices

To sign up for automated phone calls:

Ask a Library staff member for help. They can enter your preference of phone notification in your Library account record.

What to expect:

When you receive the phone call, your caller ID will say “Batavia Public Library” from the Library’s phone number, (630) 879-1393. Phone notification is provided by an automated system and not a human.

The pre-recorded call will try to reach your phone number and leave a message or try calling up to three times, if a message cannot be left.

The system only calls between 10:30 a.m. – 7:30pm, 7 days a week.

Postal Mail Notifications

If you do not have an email address or phone number in your account, printed notices will be sent to the address on record. Print notices are only sent to patrons with no other means of notification.

Please be advised that mail is often delayed in delivery, which may result in you having to pay more in library fines. We recommend signing up for other notifications to receive timely announcements.

Printed mail notices are only available for Billing Notices

These print notices are also available in Spanish or Polish. Ask a Library staff member to set your preferred language, if other than English.

To sign up for postal mail notifications:

Ask a Library staff member for help. They can enter your preference of mail notification in your Library account record.